Privacy Policy

firmalux-build ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website firmalux-build.com and use our culinary services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out enquiry or booking forms on our website
• Subscribe to our newsletter or mailing list
• Communicate with us via email or other channels
• Participate in our cooking classes or events

This information may include:

• Name and contact details (email address, postal address)
• Dietary requirements and food preferences
• Payment information when processing bookings
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website addresses
• Device identifiers and operating system

How We Use Your Information

We use the information we collect to:

• Process and manage your service bookings
• Communicate with you about your enquiries and reservations
• Personalise your experience and tailor our services to your needs
• Send you marketing communications (with your consent)
• Improve our website and service offerings
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (payment processors, email services)
• Professional advisers such as lawyers and accountants
• Government authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: Level 4, 287 Collins Street, Melbourne VIC 3000, Australia